Frequently Asked Questions
Where do you ship from?
The United States.
How long does shipping take?
Shipping time might vary depending on location, shipment method and other factors. The duration of Standard Shipping is 3-5 working days, the Priority Shipping duration is 2-3 working days, and the Express Shipping is 1-2 working days. Get more details at Shipping Policy page.
How long does it take to process my order?
While we strive to process all orders as quickly as possible, please be aware that our standard turn around time for non-custom, non-personalized orders is two business days, plus shipping time. All orders processed after 12 p.m. (the Pacific Time) will be processed the next business day. Custom printing and embosser orders follow their own production time schedule as described on the custom printing terms and conditions page or embosser plate product pages.
I accidentally put the wrong shipping address on my order, can I change it?
Upon receiving your order, our system immediately transfers it to our shipping team in the warehouse. At this stage, we are unable to make any changes to the order. In the event that you request a change and we are able to catch your order in time, we may be able to cancel it so that you can place a new order with your desired modifications. Our shipping team works efficiently to process orders, so please be sure to contact our customer service team promptly if you need to modify or cancel an order.
Do you accept returns?
Yes. We have 30 days return policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days.
What is the return procedure?
Step 1: We accept return requests via email. Please contact support@poshpaperwraps.com, indicating the item(s) you would like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 24 hours upon your submission.
Step 2: Please mail back your item(s) according to return instructions from our customer service team.
Are returns free?
No, the shipping cost of return must be covered by the customer, for more details please read our Returns & Refund Policy. Or feel free to contact us at support@poshpaperwraps.com.
Can I use a debit card?
Yes. We accept debit cards as form of payment. Please note that although we authorize credit cards and debit cards at point of sale, we do not charge your card until your order has shipped. This can be mistaken for a double billing. Each financial institution is different; please refer to the issuing bank of your card for their specific authorization processes.
Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.